“HOW can we serve you better?”

Unang tanong ito ni Bureau of Customs – Port of Cebu (BOC-Cebu) Acting District Collector Charlito Martin Mendoza nang pa­ngunahan niya ang pakiki­pagpulong ng nasabing yunit ng BOC sa kanyang stakeholders noong Hunyo 23.

Ang nilalaman ng ta­nong ay naglalayong hu­mingi at makakuha pa ng mga magaganda at makabuluhang ideya mula sa mga stakeholder ng BOC – Cebu upang lalong mapaghusay ng huli ang kanyang relasyon at paglilingkod sa mga negos­yante, Customs brokers at publiko sa Cebu.

Sinundan pa ni Mendoza ng mga katanungang: “How can we improve our communication with you? How can we increase compliance from you? How can we make you feel safer in transacting with the BOC?”

Nagsidalo sa naturang stakeholders’ meeting ang mga bagong halal na mga namumuno sa Chamber of Customs Brokers Inc. (CCBI) -Cebu Chapter, mga kasapi ng iba’t ibang industriya mula sa Cebu Chamber of Commerce and Industry, Mandaue Chamber of Commerce and Industry, PhilExport Cebu at ang Federation of Ecozone Service Providers—Visayas Chapter.

Umaasa si Mendoza na mananatili at lalakas pa ang “cooperation, compliance, and commitment to service” ng samahan.

Idiniin niya na: “Remember that as customs brokers, you are the primary go-between of importers to transact business with the government. Therefore, you have a duty to our impor­ters, your clients. Our impor­ters rely on your technical expertise and services to foremost, not get them into trouble with the Bureau of Customs… By ensuring compliance to our Customs regulations, you as brokers ensure that your clients are reducing their cost by avoi­ding delays, penalties and prosecution, at the same time contributing to the pandemic response of the government”.

Tinukoy din niya na ma­ging sa panahong umiiral ang work-from-home at electronic communications ay mahala­ga pa rin na manatili ang tapat at tamang pagsunod sa mga regulas­yon ng pagnene­gosyo.

Idiniin pa ni Mendoza ang kahalagahan ng pagkakaroon ng pangmatagalang solusyon upang mabigyan ng mahusay, matatag, tumutugon at matatag na serbisyo sa publiko.

“How can we get ready for the next time something like this happens? What were the best practices we did now that we can apply to regular operations?,” patuloy na pagtatanong ng opisyal.

Kasama rin sa isinagawang pagpapalakas ng relasyon ng BOC-Cebu sa kanyang stakeholders sina Port of Cebu Deputy District Collectors Shirley Abarintos, Atty. Marc Anthony Patriarca,at Sub-port of Mactan Collector Gerardo Campo.

Binanggit din ni Mendoza ang “four important va­lues” na nakatulong sa BOC at kanilang stakehol­ders.

“These 4 points can be easily remembered to spell the word WISE: Working together, Integrity, Service, and Endurance”, ayon sa kanya.

“We are in this toge­ther, with integrity in every encounter, to serve the Filipino people, so that we may endure beyond this pandemic, and prosper for our future,” dagdag pa niya. (Joel O. Amongo)